“Imagine: you come back from holiday. And there you have hundreds of emails to read before you start the day. Well, thanks to artificial intelligence (AI) Slack no longer requires you to spend hours reading them all. With just one click you can access discussion thread summaries. » On a video conference call from California, Slack’s vice president of research and analytics, Christina Janzer, particularly likes this example.
She is convinced that the use of this type of innovation, which the communication platform has been spreading among its customers since February 14, will save time and enable better communication between employees. “According to our employee survey, half of current meetings could be canceled without any real impact on the business”adds the head of Slack’s Workforce Lab.
As companies explore AI-powered solutions, communication is one of the increasingly important aspects of internal applications. “Employees’ personal use of AI has created a sense of urgency for companies to develop their own AI”explains Yann Ferguson, researcher at the National Institute for Research in Digital Sciences and Technologies (Inria), highlighting the need for the organization to protect its data. “Without corporate AI, habits will become entrenched and people will no longer want to use the tools the company offers”adds the sociologist.
Source of inspiration
TotalEnergies, which started a test phase with 300 employees six months ago, announced on Tuesday, February 27, that it will use the generative AI assistant Copilot for Microsoft 365 for all its employees to “improved operational efficiency”. The group has decided to train all its employees in the use of these new tools by 2024. “New generative artificial intelligence or ‘low code no code’ technologies will provide them with the simplification and autonomy needed to further put their skills and creativity at the service of our company’s transition strategy,” stated President and CEO Patrick Pouyanné.
Some companies opened up this area very early. For example, the use of AI has been effective at the innovative health insurer Alan since 2022. According to the director of human resources (HR), this has already changed the way of communicating. The internal portal provides employees with access to various AI models (OpenAI, Mistral AI, etc.) to communicate with colleagues or with the outside world. “These are assistants that allow us to better formulate our messages by structuring them more clearly or writing them in a corrected foreign language”, explains HR manager Paul Sauveplane. When the chairman of the group addresses the teams located in Belgium or Spain, “Sometimes he records the message in French with a video dubbed below in the original language, which lasts ten minutes”he describes.